With nationwide presence and leading clients in banking and telecommunications, the company found in Sytex the key partner to centralize operations, digitize processes, and optimize costs.

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Transforming Línea Comunicaciones’ operations

With more than two decades in the market, Línea Comunicaciones is one of the main service providers for telecommunications and banking in Colombia. Its core business includes installation, maintenance, and technical support for networks, as well as critical services for financial institutions. With strategic clients such as Bancolombia, the company manages thousands of field tasks and a logistics operation that represents 50% of its business, deployed across the entire country.

In 2022, the company decided to take a definitive step toward digital transformation with a clear objective: gain real-time visibility over its operations, reduce costs, and increase competitiveness.

“We wanted to leave behind the dependence on manual processes and the lack of visibility. We needed reliable data to make decisions.”

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The challenge before Sytex

The company faced challenges common to large-scale operations:

• Lack of centralized information: Field reports arrived late, preventing fast decision-making.
• Manual and fragmented processes: Thousands of emails and scattered documents slowed communication with clients.
• Technological dependency: Every adjustment required specialized support, reducing business agility.

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The solution: Sytex as an operational pillar

After evaluating different options, Línea chose Sytex as its strategic partner. The implementation was carried out nationwide, covering all critical areas: field operations, logistics, and analytics.

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Why Sytex?

• Total flexibility: Ability to adapt forms and workflows without complex developments.
• Real-time visibility: Centralized supervision for more technicians across the country.
• Actionable data: Integration with analytics tools to detect improvement and optimization opportunities.

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“Today, Sytex is one of our operational pillars. Based on the information it generates, we build indicators and make decisions that directly impact business profitability.”

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Discover how Sytex helps companies like Línea transform their operations.