Regional project to unify how New Sites are built across LATAM.
Together with Sites Latam, Sytex designed and deployed a standardized process in 9 countries, aligning teams, operators, and field crews under one unified workflow.
Standardizing the New Sites Process Across 9 Countries
The Sytex team launched a regional project with Sites Latam with a clear goal: to create a new New Sites process and deploy it across multiple countries, ensuring adoption and involving all internal departments at Sites.
This project involved traveling, defining processes, running real-world tests, and training teams both in the office and in the field.
Starting Point
Sites already had a process for New Sites, but needed to:
Organize it.
Standardize it across all countries.
Expand it to include more internal areas.
Together with Sytex, a new, more robust process was built — composed of 8 workflows, specifically designed so all teams could work in the same way.
The Project Step by Step
✅ Round 1 — Mexico (Process Definition)
Goal: Build the new New Sites process for Sites from scratch. Here, the team defined:
Stages
Participants
Information flows
What would be measured
This became the base design later replicated in other countries.
✅ Round 2 — PoC in Guatemala + Start of Implementations
After the design phase, a Proof of Concept was conducted in Guatemala. From there, implementation began in several countries: Guatemala, El Salvador, Honduras, Nicaragua, and Argentina.
What was done in this round:
Training internal users.
Presenting the new process.
Adapting Sytex to the specific needs of each country.
✅ Round 3 — Ecuador, Perú, and the Dominican Republic
Activities:
Implementation of the process designed in Mexico.
Training of internal teams.
On-site sessions showing the step-by-step workflow inside Sytex.
During this stage, Guatemala, Argentina, Peró, Ecuador, and the Dominican Republic also made presentations to mobile network operators to directly involve them in the new process and show how the standardized flow works across regions — not only to suppliers.
In Peru, the team visited a live construction site with local managers, conducted pre-training in the field, and later held a formal classroom session projecting the full workflow.
✅ Round 4 — Chile and Brazil
After implementing the process across Central and part of South America, the team continued with Chile and Brazil, focusing on adoption, real-world execution, and end-to-end training.
In Chile:
Presentation of the new process to all internal departments involved.
Training sessions for internal users on Sytex operations.
Execution of an end-to-end test with operational users.
On-site training with contractors to validate the workflow in real conditions.
Review sessions with client operators to show operational improvements and how Sytex complements the process.
In Brazil:
Training for Operations, PMO, and Process teams.
Hands-on field training with workflow forms.
Real-world testing on-site with the Sites Brazil team.
Real-time feedback to identify improvement opportunities and strengthen adoption.
Results Achieved
The New Sites process was fully defined in Sytex, with 8 workflows across 4 regions.
Already implemented in Guatemala, El Salvador, Honduras, Nicaragua, Argentina, Ecuador, Peru, and the Dominican Republic.
Chile and Brazil are currently in progress.
Internal and external user training completed.
Real field visits to validate the process.
Increased user engagement and adoption.
This project proved it wasn’t just about implementing a platform — it was about designing a new process, replicating it across diverse countries, and ensuring real adoption through on-site support.
One single way of working. One unified process. Multiple countries.
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